Frequently Asked Questions
General Questions
Primo Water Customers FAQs
We’re excited to share that Primo Water and ReadyRefresh (part of BlueTriton Brands) are now part of the same family. To ensure the best possible experience, we’re moving Primo Delivery customers to a new service platform under the name Primo Brands. On this page you can explore all the changes that may impact you.
Q: Will my account login change?
A: Yes, customers will only have one login ID and password per account and will need to reset their password at the time of migration. The next time you log into your account after migration, you will be redirected to the new service platform to reset your password.
Q: What if I have multiple email addresses on my account?
A: Going forward, only one email on your account (the one used most recently to log into your account) will be the authorized user for your account. This will be the email address associated with account login and the email that will receive delivery and billing notifications. If your account was already receiving electronic invoices sent through your email, this will be the only email address we will send these invoices to moving forward.
Q: Once I’ve established my new account login in the new system, what are some things I should do to make sure everything is set up for success?
A: Here are the top things to do once you’re set up in our new system:
- Check your upcoming delivery to ensure it accurately reflects the products in your recurring order.
- Review your delivery instructions in the Account Dashboard/Delivery Settings/Manage Delivery Details.
- Be sure to update your notification preferences for delivery reminders and promotional offers.
Q: Will my products change?
A: Not at this time, but if there are any changes to products that you purchase on a recurring basis, we will notify you.
Q: Will there be an order minimum for water delivery?
A: Yes, an order minimum of $15 is required for all deliveries.
Q: Why is my delivery date changing?
A: To provide the best experience for our customers it is necessary to restructure our delivery routes for the most efficiency. We will do our best to minimize the impact of the date change.
Q: Will I have the same delivery driver?
A: As we restructure our delivery routes, drivers will be reassigned to new routes that may or may not include their current delivery addresses. You may also see changes to your delivery truck, but rest assured, it’s still our same reliable drivers delivering quality water to your door.
Q: What new products will be available for me to order with the new combined company?
A: We will be delivering brands such as Pure Life®, Saratoga® Spring Water, Splash Refresher™, and regional spring water (varies by location but includes Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, Poland Spring®, and Zephyrhills®).
Q: When will new products be available to purchase?
A: Some brands such as Pure Life® and Saratoga® Spring Water are already available to order in small format sizes ranging from 8 ounces to 1 gallon, packaged in cases. We are working to get these new products available to all customers as soon as possible. As soon as we know when products will be available, we will notify customers immediately.
Q: Will my invoice change?
A: Your invoice will now include the name Primo Brands, as well as BlueTriton Brands. There will also be a change in format and some of the details that are included. You may also receive more invoices than you are used to seeing today depending on the number of delivery locations and/or geographical locations. Your preferred invoice delivery method, US mail or electronic delivery, will continue; however, if you receive e-invoices, we will switch you to a PDF emailed invoice. Going forward, only one email will be the authorized user for your account. This will be the email address associated with account login and the email that will receive delivery and billing notifications. If your account was already receiving electronic invoices emailed to you, this will be the only email address we will send these invoices to moving forward.
Q: Where should I send payments?
A: For convenience and efficiency, we offer credit card or ACH automatic payment options. Please visit our website to update your account. However, if mailing a check is preferred, please refer to your newly generated Primo Brands invoice for the correct address on the payment remittance section on the bottom right.
Q: Will my business need new W-9s?
A: Commercial customers may require a new W-9 depending on the payment remittance location assigned to the account. When looking at the invoice, if the name to remit payment indicates “Primo Brands, BlueTriton Brands, Inc.”, click here for a W-9 that matches your assigned payment remittance address. Otherwise, there is no change to the existing information.
Primo Water Customers FAQs
We’re excited to share that Primo Water and ReadyRefresh (part of BlueTriton Brands) are now part of the same family. To ensure the best possible experience, we’re moving Primo Delivery customers to a new service platform under the name Primo Brands. On this page you can explore all the changes that may impact you.
Q: Will my account login change?
A: Yes, customers will only have one login ID and password per account and will need to reset their password at the time of migration. The next time you log into your account after migration, you will be redirected to the new service platform to reset your password.
Q: What if I have multiple email addresses on my account?
A: Going forward, only one email on your account (the one used most recently to log into your account) will be the authorized user for your account. This will be the email address associated with account login and the email that will receive delivery and billing notifications. If your account was already receiving electronic invoices sent through your email, this will be the only email address we will send these invoices to moving forward.
Q: Once I’ve established my new account login in the new system, what are some things I should do to make sure everything is set up for success?
A: Here are the top things to do once you’re set up in our new system:
- Check your upcoming delivery to ensure it accurately reflects the products in your recurring order.
- Review your delivery instructions in the Account Dashboard/Delivery Settings/Manage Delivery Details.
- Be sure to update your notification preferences for delivery reminders and promotional offers.
Q: Will my products change?
A: Not at this time, but if there are any changes to products that you purchase on a recurring basis, we will notify you.
Q: Will there be an order minimum for water delivery?
A: Yes, an order minimum of $15 is required for all deliveries.
Q: Why is my delivery date changing?
A: To provide the best experience for our customers it is necessary to restructure our delivery routes for the most efficiency. We will do our best to minimize the impact of the date change.
Q: Will I have the same delivery driver?
A: As we restructure our delivery routes, drivers will be reassigned to new routes that may or may not include their current delivery addresses. You may also see changes to your delivery truck, but rest assured, it’s still our same reliable drivers delivering quality water to your door.
Q: What new products will be available for me to order with the new combined company?
A: We will be delivering brands such as Pure Life®, Saratoga® Spring Water, Splash Refresher™, and regional spring water (varies by location but includes Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, Poland Spring®, and Zephyrhills®).
Q: When will new products be available to purchase?
A: Some brands such as Pure Life® and Saratoga® Spring Water are already available to order in small format sizes ranging from 8 ounces to 1 gallon, packaged in cases. We are working to get these new products available to all customers as soon as possible. As soon as we know when products will be available, we will notify customers immediately.
Q: Will my invoice change?
A: Your invoice will now include the name Primo Brands, as well as BlueTriton Brands. There will also be a change in format and some of the details that are included. You may also receive more invoices than you are used to seeing today depending on the number of delivery locations and/or geographical locations. Your preferred invoice delivery method, US mail or electronic delivery, will continue; however, if you receive e-invoices, we will switch you to a PDF emailed invoice. Going forward, only one email will be the authorized user for your account. This will be the email address associated with account login and the email that will receive delivery and billing notifications. If your account was already receiving electronic invoices emailed to you, this will be the only email address we will send these invoices to moving forward.
Q: Where should I send payments?
A: For convenience and efficiency, we offer credit card or ACH automatic payment options. Please visit our website to update your account. However, if mailing a check is preferred, please refer to your newly generated Primo Brands invoice for the correct address on the payment remittance section on the bottom right.
Q: Will my business need new W-9s?
A: Commercial customers may require a new W-9 depending on the payment remittance location assigned to the account. When looking at the invoice, if the name to remit payment indicates “Primo Brands, BlueTriton Brands, Inc.”, click here for a W-9 that matches your assigned payment remittance address. Otherwise, there is no change to the existing information.
Primo Water Customers FAQs
We’re excited to share that Primo Water and ReadyRefresh (part of BlueTriton Brands) are now part of the same family. To ensure the best possible experience, we’re moving Primo Delivery customers to a new service platform under the name Primo Brands. On this page you can explore all the changes that may impact you.
Q: Will my account login change?
A: Yes, customers will only have one login ID and password per account and will need to reset their password at the time of migration. The next time you log into your account after migration, you will be redirected to the new service platform to reset your password.
Q: What if I have multiple email addresses on my account?
A: Going forward, only one email on your account (the one used most recently to log into your account) will be the authorized user for your account. This will be the email address associated with account login and the email that will receive delivery and billing notifications. If your account was already receiving electronic invoices sent through your email, this will be the only email address we will send these invoices to moving forward.
Q: Once I’ve established my new account login in the new system, what are some things I should do to make sure everything is set up for success?
A: Here are the top things to do once you’re set up in our new system:
- Check your upcoming delivery to ensure it accurately reflects the products in your recurring order.
- Review your delivery instructions in the Account Dashboard/Delivery Settings/Manage Delivery Details.
- Be sure to update your notification preferences for delivery reminders and promotional offers.
Q: Will my products change?
A: Not at this time, but if there are any changes to products that you purchase on a recurring basis, we will notify you.
Q: Will there be an order minimum for water delivery?
A: Yes, an order minimum of $15 is required for all deliveries.
Q: Why is my delivery date changing?
A: To provide the best experience for our customers it is necessary to restructure our delivery routes for the most efficiency. We will do our best to minimize the impact of the date change.
Q: Will I have the same delivery driver?
A: As we restructure our delivery routes, drivers will be reassigned to new routes that may or may not include their current delivery addresses. You may also see changes to your delivery truck, but rest assured, it’s still our same reliable drivers delivering quality water to your door.
Q: What new products will be available for me to order with the new combined company?
A: We will be delivering brands such as Pure Life®, Saratoga® Spring Water, Splash Refresher™, and regional spring water (varies by location but includes Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, Poland Spring®, and Zephyrhills®).
Q: When will new products be available to purchase?
A: Some brands such as Pure Life® and Saratoga® Spring Water are already available to order in small format sizes ranging from 8 ounces to 1 gallon, packaged in cases. We are working to get these new products available to all customers as soon as possible. As soon as we know when products will be available, we will notify customers immediately.
Q: Will my invoice change?
A: Your invoice will now include the name Primo Brands, as well as BlueTriton Brands. There will also be a change in format and some of the details that are included. You may also receive more invoices than you are used to seeing today depending on the number of delivery locations and/or geographical locations. Your preferred invoice delivery method, US mail or electronic delivery, will continue; however, if you receive e-invoices, we will switch you to a PDF emailed invoice. Going forward, only one email will be the authorized user for your account. This will be the email address associated with account login and the email that will receive delivery and billing notifications. If your account was already receiving electronic invoices emailed to you, this will be the only email address we will send these invoices to moving forward.
Q: Where should I send payments?
A: For convenience and efficiency, we offer credit card or ACH automatic payment options. Please visit our website to update your account. However, if mailing a check is preferred, please refer to your newly generated Primo Brands invoice for the correct address on the payment remittance section on the bottom right.
Q: Will my business need new W-9s?
A: Commercial customers may require a new W-9 depending on the payment remittance location assigned to the account. When looking at the invoice, if the name to remit payment indicates “Primo Brands, BlueTriton Brands, Inc.”, click here for a W-9 that matches your assigned payment remittance address. Otherwise, there is no change to the existing information.
Primo Water Customers FAQs
We’re excited to share that Primo Water and ReadyRefresh (part of BlueTriton Brands) are now part of the same family. To ensure the best possible experience, we’re moving Primo Delivery customers to a new service platform under the name Primo Brands. On this page you can explore all the changes that may impact you.
Q: Will my account login change?
A: Yes, customers will only have one login ID and password per account and will need to reset their password at the time of migration. The next time you log into your account after migration, you will be redirected to the new service platform to reset your password.
Q: What if I have multiple email addresses on my account?
A: Going forward, only one email on your account (the one used most recently to log into your account) will be the authorized user for your account. This will be the email address associated with account login and the email that will receive delivery and billing notifications. If your account was already receiving electronic invoices sent through your email, this will be the only email address we will send these invoices to moving forward.
Q: Once I’ve established my new account login in the new system, what are some things I should do to make sure everything is set up for success?
A: Here are the top things to do once you’re set up in our new system:
- Check your upcoming delivery to ensure it accurately reflects the products in your recurring order.
- Review your delivery instructions in the Account Dashboard/Delivery Settings/Manage Delivery Details.
- Be sure to update your notification preferences for delivery reminders and promotional offers.
Q: Will my products change?
A: Not at this time, but if there are any changes to products that you purchase on a recurring basis, we will notify you.
Q: Will there be an order minimum for water delivery?
A: Yes, an order minimum of $15 is required for all deliveries.
Q: Why is my delivery date changing?
A: To provide the best experience for our customers it is necessary to restructure our delivery routes for the most efficiency. We will do our best to minimize the impact of the date change.
Q: Will I have the same delivery driver?
A: As we restructure our delivery routes, drivers will be reassigned to new routes that may or may not include their current delivery addresses. You may also see changes to your delivery truck, but rest assured, it’s still our same reliable drivers delivering quality water to your door.
Q: What new products will be available for me to order with the new combined company?
A: We will be delivering brands such as Pure Life®, Saratoga® Spring Water, Splash Refresher™, and regional spring water (varies by location but includes Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, Poland Spring®, and Zephyrhills®).
Q: When will new products be available to purchase?
A: Some brands such as Pure Life® and Saratoga® Spring Water are already available to order in small format sizes ranging from 8 ounces to 1 gallon, packaged in cases. We are working to get these new products available to all customers as soon as possible. As soon as we know when products will be available, we will notify customers immediately.
Q: Will my invoice change?
A: Your invoice will now include the name Primo Brands, as well as BlueTriton Brands. There will also be a change in format and some of the details that are included. You may also receive more invoices than you are used to seeing today depending on the number of delivery locations and/or geographical locations. Your preferred invoice delivery method, US mail or electronic delivery, will continue; however, if you receive e-invoices, we will switch you to a PDF emailed invoice. Going forward, only one email will be the authorized user for your account. This will be the email address associated with account login and the email that will receive delivery and billing notifications. If your account was already receiving electronic invoices emailed to you, this will be the only email address we will send these invoices to moving forward.
Q: Where should I send payments?
A: For convenience and efficiency, we offer credit card or ACH automatic payment options. Please visit our website to update your account. However, if mailing a check is preferred, please refer to your newly generated Primo Brands invoice for the correct address on the payment remittance section on the bottom right.
Q: Will my business need new W-9s?
A: Commercial customers may require a new W-9 depending on the payment remittance location assigned to the account. When looking at the invoice, if the name to remit payment indicates “Primo Brands, BlueTriton Brands, Inc.”, click here for a W-9 that matches your assigned payment remittance address. Otherwise, there is no change to the existing information.
Primo Water Customers FAQs
We’re excited to share that Primo Water and ReadyRefresh (part of BlueTriton Brands) are now part of the same family. To ensure the best possible experience, we’re moving Primo Delivery customers to a new service platform under the name Primo Brands. On this page you can explore all the changes that may impact you.
Q: Will my account login change?
A: Yes, customers will only have one login ID and password per account and will need to reset their password at the time of migration. The next time you log into your account after migration, you will be redirected to the new service platform to reset your password.
Q: What if I have multiple email addresses on my account?
A: Going forward, only one email on your account (the one used most recently to log into your account) will be the authorized user for your account. This will be the email address associated with account login and the email that will receive delivery and billing notifications. If your account was already receiving electronic invoices sent through your email, this will be the only email address we will send these invoices to moving forward.
Q: Once I’ve established my new account login in the new system, what are some things I should do to make sure everything is set up for success?
A: Here are the top things to do once you’re set up in our new system:
- Check your upcoming delivery to ensure it accurately reflects the products in your recurring order.
- Review your delivery instructions in the Account Dashboard/Delivery Settings/Manage Delivery Details.
- Be sure to update your notification preferences for delivery reminders and promotional offers.
Q: Will my products change?
A: Not at this time, but if there are any changes to products that you purchase on a recurring basis, we will notify you.
Q: Will there be an order minimum for water delivery?
A: Yes, an order minimum of $15 is required for all deliveries.
Q: Why is my delivery date changing?
A: To provide the best experience for our customers it is necessary to restructure our delivery routes for the most efficiency. We will do our best to minimize the impact of the date change.
Q: Will I have the same delivery driver?
A: As we restructure our delivery routes, drivers will be reassigned to new routes that may or may not include their current delivery addresses. You may also see changes to your delivery truck, but rest assured, it’s still our same reliable drivers delivering quality water to your door.
Q: What new products will be available for me to order with the new combined company?
A: We will be delivering brands such as Pure Life®, Saratoga® Spring Water, Splash Refresher™, and regional spring water (varies by location but includes Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, Poland Spring®, and Zephyrhills®).
Q: When will new products be available to purchase?
A: Some brands such as Pure Life® and Saratoga® Spring Water are already available to order in small format sizes ranging from 8 ounces to 1 gallon, packaged in cases. We are working to get these new products available to all customers as soon as possible. As soon as we know when products will be available, we will notify customers immediately.
Q: Will my invoice change?
A: Your invoice will now include the name Primo Brands, as well as BlueTriton Brands. There will also be a change in format and some of the details that are included. You may also receive more invoices than you are used to seeing today depending on the number of delivery locations and/or geographical locations. Your preferred invoice delivery method, US mail or electronic delivery, will continue; however, if you receive e-invoices, we will switch you to a PDF emailed invoice. Going forward, only one email will be the authorized user for your account. This will be the email address associated with account login and the email that will receive delivery and billing notifications. If your account was already receiving electronic invoices emailed to you, this will be the only email address we will send these invoices to moving forward.
Q: Where should I send payments?
A: For convenience and efficiency, we offer credit card or ACH automatic payment options. Please visit our website to update your account. However, if mailing a check is preferred, please refer to your newly generated Primo Brands invoice for the correct address on the payment remittance section on the bottom right.
Q: Will my business need new W-9s?
A: Commercial customers may require a new W-9 depending on the payment remittance location assigned to the account. When looking at the invoice, if the name to remit payment indicates “Primo Brands, BlueTriton Brands, Inc.”, click here for a W-9 that matches your assigned payment remittance address. Otherwise, there is no change to the existing information.
Primo Water Customers FAQs
We’re excited to share that Primo Water and ReadyRefresh (part of BlueTriton Brands) are now part of the same family. To ensure the best possible experience, we’re moving Primo Delivery customers to a new service platform under the name Primo Brands. On this page you can explore all the changes that may impact you.
Q: Will my account login change?
A: Yes, customers will only have one login ID and password per account and will need to reset their password at the time of migration. The next time you log into your account after migration, you will be redirected to the new service platform to reset your password.
Q: What if I have multiple email addresses on my account?
A: Going forward, only one email on your account (the one used most recently to log into your account) will be the authorized user for your account. This will be the email address associated with account login and the email that will receive delivery and billing notifications. If your account was already receiving electronic invoices sent through your email, this will be the only email address we will send these invoices to moving forward.
Q: Once I’ve established my new account login in the new system, what are some things I should do to make sure everything is set up for success?
A: Here are the top things to do once you’re set up in our new system:
- Check your upcoming delivery to ensure it accurately reflects the products in your recurring order.
- Review your delivery instructions in the Account Dashboard/Delivery Settings/Manage Delivery Details.
- Be sure to update your notification preferences for delivery reminders and promotional offers.
Q: Will my products change?
A: Not at this time, but if there are any changes to products that you purchase on a recurring basis, we will notify you.
Q: Will there be an order minimum for water delivery?
A: Yes, an order minimum of $15 is required for all deliveries.
Q: Why is my delivery date changing?
A: To provide the best experience for our customers it is necessary to restructure our delivery routes for the most efficiency. We will do our best to minimize the impact of the date change.
Q: Will I have the same delivery driver?
A: As we restructure our delivery routes, drivers will be reassigned to new routes that may or may not include their current delivery addresses. You may also see changes to your delivery truck, but rest assured, it’s still our same reliable drivers delivering quality water to your door.
Q: What new products will be available for me to order with the new combined company?
A: We will be delivering brands such as Pure Life®, Saratoga® Spring Water, Splash Refresher™, and regional spring water (varies by location but includes Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, Poland Spring®, and Zephyrhills®).
Q: When will new products be available to purchase?
A: Some brands such as Pure Life® and Saratoga® Spring Water are already available to order in small format sizes ranging from 8 ounces to 1 gallon, packaged in cases. We are working to get these new products available to all customers as soon as possible. As soon as we know when products will be available, we will notify customers immediately.
Q: Will my invoice change?
A: Your invoice will now include the name Primo Brands, as well as BlueTriton Brands. There will also be a change in format and some of the details that are included. You may also receive more invoices than you are used to seeing today depending on the number of delivery locations and/or geographical locations. Your preferred invoice delivery method, US mail or electronic delivery, will continue; however, if you receive e-invoices, we will switch you to a PDF emailed invoice. Going forward, only one email will be the authorized user for your account. This will be the email address associated with account login and the email that will receive delivery and billing notifications. If your account was already receiving electronic invoices emailed to you, this will be the only email address we will send these invoices to moving forward.
Q: Where should I send payments?
A: For convenience and efficiency, we offer credit card or ACH automatic payment options. Please visit our website to update your account. However, if mailing a check is preferred, please refer to your newly generated Primo Brands invoice for the correct address on the payment remittance section on the bottom right.
Q: Will my business need new W-9s?
A: Commercial customers may require a new W-9 depending on the payment remittance location assigned to the account. When looking at the invoice, if the name to remit payment indicates “Primo Brands, BlueTriton Brands, Inc.”, click here for a W-9 that matches your assigned payment remittance address. Otherwise, there is no change to the existing information.
Primo Water Customers FAQs
We’re excited to share that Primo Water and ReadyRefresh (part of BlueTriton Brands) are now part of the same family. To ensure the best possible experience, we’re moving Primo Delivery customers to a new service platform under the name Primo Brands. On this page you can explore all the changes that may impact you.
Q: Will my account login change?
A: Yes, customers will only have one login ID and password per account and will need to reset their password at the time of migration. The next time you log into your account after migration, you will be redirected to the new service platform to reset your password.
Q: What if I have multiple email addresses on my account?
A: Going forward, only one email on your account (the one used most recently to log into your account) will be the authorized user for your account. This will be the email address associated with account login and the email that will receive delivery and billing notifications. If your account was already receiving electronic invoices sent through your email, this will be the only email address we will send these invoices to moving forward.
Q: Once I’ve established my new account login in the new system, what are some things I should do to make sure everything is set up for success?
A: Here are the top things to do once you’re set up in our new system:
- Check your upcoming delivery to ensure it accurately reflects the products in your recurring order.
- Review your delivery instructions in the Account Dashboard/Delivery Settings/Manage Delivery Details.
- Be sure to update your notification preferences for delivery reminders and promotional offers.
Q: Will my products change?
A: Not at this time, but if there are any changes to products that you purchase on a recurring basis, we will notify you.
Q: Will there be an order minimum for water delivery?
A: Yes, an order minimum of $15 is required for all deliveries.
Q: Why is my delivery date changing?
A: To provide the best experience for our customers it is necessary to restructure our delivery routes for the most efficiency. We will do our best to minimize the impact of the date change.
Q: Will I have the same delivery driver?
A: As we restructure our delivery routes, drivers will be reassigned to new routes that may or may not include their current delivery addresses. You may also see changes to your delivery truck, but rest assured, it’s still our same reliable drivers delivering quality water to your door.
Q: What new products will be available for me to order with the new combined company?
A: We will be delivering brands such as Pure Life®, Saratoga® Spring Water, Splash Refresher™, and regional spring water (varies by location but includes Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, Poland Spring®, and Zephyrhills®).
Q: When will new products be available to purchase?
A: Some brands such as Pure Life® and Saratoga® Spring Water are already available to order in small format sizes ranging from 8 ounces to 1 gallon, packaged in cases. We are working to get these new products available to all customers as soon as possible. As soon as we know when products will be available, we will notify customers immediately.
Q: Will my invoice change?
A: Your invoice will now include the name Primo Brands, as well as BlueTriton Brands. There will also be a change in format and some of the details that are included. You may also receive more invoices than you are used to seeing today depending on the number of delivery locations and/or geographical locations. Your preferred invoice delivery method, US mail or electronic delivery, will continue; however, if you receive e-invoices, we will switch you to a PDF emailed invoice. Going forward, only one email will be the authorized user for your account. This will be the email address associated with account login and the email that will receive delivery and billing notifications. If your account was already receiving electronic invoices emailed to you, this will be the only email address we will send these invoices to moving forward.
Q: Where should I send payments?
A: For convenience and efficiency, we offer credit card or ACH automatic payment options. Please visit our website to update your account. However, if mailing a check is preferred, please refer to your newly generated Primo Brands invoice for the correct address on the payment remittance section on the bottom right.
Q: Will my business need new W-9s?
A: Commercial customers may require a new W-9 depending on the payment remittance location assigned to the account. When looking at the invoice, if the name to remit payment indicates “Primo Brands, BlueTriton Brands, Inc.”, click here for a W-9 that matches your assigned payment remittance address. Otherwise, there is no change to the existing information.
Primo Water Customers FAQs
We’re excited to share that Primo Water and ReadyRefresh (part of BlueTriton Brands) are now part of the same family. To ensure the best possible experience, we’re moving Primo Delivery customers to a new service platform under the name Primo Brands. On this page you can explore all the changes that may impact you.
Q: Will my account login change?
A: Yes, customers will only have one login ID and password per account and will need to reset their password at the time of migration. The next time you log into your account after migration, you will be redirected to the new service platform to reset your password.
Q: What if I have multiple email addresses on my account?
A: Going forward, only one email on your account (the one used most recently to log into your account) will be the authorized user for your account. This will be the email address associated with account login and the email that will receive delivery and billing notifications. If your account was already receiving electronic invoices sent through your email, this will be the only email address we will send these invoices to moving forward.
Q: Once I’ve established my new account login in the new system, what are some things I should do to make sure everything is set up for success?
A: Here are the top things to do once you’re set up in our new system:
- Check your upcoming delivery to ensure it accurately reflects the products in your recurring order.
- Review your delivery instructions in the Account Dashboard/Delivery Settings/Manage Delivery Details.
- Be sure to update your notification preferences for delivery reminders and promotional offers.
Q: Will my products change?
A: Not at this time, but if there are any changes to products that you purchase on a recurring basis, we will notify you.
Q: Will there be an order minimum for water delivery?
A: Yes, an order minimum of $15 is required for all deliveries.
Q: Why is my delivery date changing?
A: To provide the best experience for our customers it is necessary to restructure our delivery routes for the most efficiency. We will do our best to minimize the impact of the date change.
Q: Will I have the same delivery driver?
A: As we restructure our delivery routes, drivers will be reassigned to new routes that may or may not include their current delivery addresses. You may also see changes to your delivery truck, but rest assured, it’s still our same reliable drivers delivering quality water to your door.
Q: What new products will be available for me to order with the new combined company?
A: We will be delivering brands such as Pure Life®, Saratoga® Spring Water, Splash Refresher™, and regional spring water (varies by location but includes Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, Poland Spring®, and Zephyrhills®).
Q: When will new products be available to purchase?
A: Some brands such as Pure Life® and Saratoga® Spring Water are already available to order in small format sizes ranging from 8 ounces to 1 gallon, packaged in cases. We are working to get these new products available to all customers as soon as possible. As soon as we know when products will be available, we will notify customers immediately.
Q: Will my invoice change?
A: Your invoice will now include the name Primo Brands, as well as BlueTriton Brands. There will also be a change in format and some of the details that are included. You may also receive more invoices than you are used to seeing today depending on the number of delivery locations and/or geographical locations. Your preferred invoice delivery method, US mail or electronic delivery, will continue; however, if you receive e-invoices, we will switch you to a PDF emailed invoice. Going forward, only one email will be the authorized user for your account. This will be the email address associated with account login and the email that will receive delivery and billing notifications. If your account was already receiving electronic invoices emailed to you, this will be the only email address we will send these invoices to moving forward.
Q: Where should I send payments?
A: For convenience and efficiency, we offer credit card or ACH automatic payment options. Please visit our website to update your account. However, if mailing a check is preferred, please refer to your newly generated Primo Brands invoice for the correct address on the payment remittance section on the bottom right.
Q: Will my business need new W-9s?
A: Commercial customers may require a new W-9 depending on the payment remittance location assigned to the account. When looking at the invoice, if the name to remit payment indicates “Primo Brands, BlueTriton Brands, Inc.”, click here for a W-9 that matches your assigned payment remittance address. Otherwise, there is no change to the existing information.
Primo Water Customers FAQs
We’re excited to share that Primo Water and ReadyRefresh (part of BlueTriton Brands) are now part of the same family. To ensure the best possible experience, we’re moving Primo Delivery customers to a new service platform under the name Primo Brands. On this page you can explore all the changes that may impact you.
Q: Will my account login change?
A: Yes, customers will only have one login ID and password per account and will need to reset their password at the time of migration. The next time you log into your account after migration, you will be redirected to the new service platform to reset your password.
Q: What if I have multiple email addresses on my account?
A: Going forward, only one email on your account (the one used most recently to log into your account) will be the authorized user for your account. This will be the email address associated with account login and the email that will receive delivery and billing notifications. If your account was already receiving electronic invoices sent through your email, this will be the only email address we will send these invoices to moving forward.
Q: Once I’ve established my new account login in the new system, what are some things I should do to make sure everything is set up for success?
A: Here are the top things to do once you’re set up in our new system:
- Check your upcoming delivery to ensure it accurately reflects the products in your recurring order.
- Review your delivery instructions in the Account Dashboard/Delivery Settings/Manage Delivery Details.
- Be sure to update your notification preferences for delivery reminders and promotional offers.
Q: Will my products change?
A: Not at this time, but if there are any changes to products that you purchase on a recurring basis, we will notify you.
Q: Will there be an order minimum for water delivery?
A: Yes, an order minimum of $15 is required for all deliveries.
Q: Why is my delivery date changing?
A: To provide the best experience for our customers it is necessary to restructure our delivery routes for the most efficiency. We will do our best to minimize the impact of the date change.
Q: Will I have the same delivery driver?
A: As we restructure our delivery routes, drivers will be reassigned to new routes that may or may not include their current delivery addresses. You may also see changes to your delivery truck, but rest assured, it’s still our same reliable drivers delivering quality water to your door.
Q: What new products will be available for me to order with the new combined company?
A: We will be delivering brands such as Pure Life®, Saratoga® Spring Water, Splash Refresher™, and regional spring water (varies by location but includes Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, Poland Spring®, and Zephyrhills®).
Q: When will new products be available to purchase?
A: Some brands such as Pure Life® and Saratoga® Spring Water are already available to order in small format sizes ranging from 8 ounces to 1 gallon, packaged in cases. We are working to get these new products available to all customers as soon as possible. As soon as we know when products will be available, we will notify customers immediately.
Q: Will my invoice change?
A: Your invoice will now include the name Primo Brands, as well as BlueTriton Brands. There will also be a change in format and some of the details that are included. You may also receive more invoices than you are used to seeing today depending on the number of delivery locations and/or geographical locations. Your preferred invoice delivery method, US mail or electronic delivery, will continue; however, if you receive e-invoices, we will switch you to a PDF emailed invoice. Going forward, only one email will be the authorized user for your account. This will be the email address associated with account login and the email that will receive delivery and billing notifications. If your account was already receiving electronic invoices emailed to you, this will be the only email address we will send these invoices to moving forward.
Q: Where should I send payments?
A: For convenience and efficiency, we offer credit card or ACH automatic payment options. Please visit our website to update your account. However, if mailing a check is preferred, please refer to your newly generated Primo Brands invoice for the correct address on the payment remittance section on the bottom right.
Q: Will my business need new W-9s?
A: Commercial customers may require a new W-9 depending on the payment remittance location assigned to the account. When looking at the invoice, if the name to remit payment indicates “Primo Brands, BlueTriton Brands, Inc.”, click here for a W-9 that matches your assigned payment remittance address. Otherwise, there is no change to the existing information.